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Privacy Policy

This Privacy Policy is effective as of September 11, 2026.

1. Who We Are

TruckShop411, located at 1519 47th Avenue, Moline, IL 61265 (“we,” “us,” or “our”), operates the TruckShop411 member platform at my.truckshop411.com, the website at www.truckshop411.com, and our iOS and Android mobile applications. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the member platform and the mobile applications. The Services are intended for use in the United States. The marketing website at www.truckshop411.com has its own privacy policy for that site; the copy you accept as a member is this policy.

2. Information We Collect

2.1 Account and Registration Information

When you create an account, we collect the information you provide during registration: your name, username, email address, password, company, phone number, website, billing address, and the Member Type you select. If you were invited as an employee sub-account, the shop owner or manager who invited you provided us your email address for that purpose.

2.2 Payment Information

Membership is free. If you later purchase an optional paid feature, course library, subscription, or other add-on on the website, payment is processed by a third-party payment processor. We receive and store transaction records (what you purchased, when, and the amount) and a payment-method reference, but we do not store your full card number. That processor’s handling of your information is governed by its own privacy policy.

2.3 Profile and Community Content

The platform is a professional community. Content you add — profile details, photos, activity posts, comments, forum discussions, group content, marketplace listings, reviews, and messages — is collected and stored so we can display it as intended. Your profile and most community content are visible to other logged-in members; the platform is not open to the general public. Private messages are visible to you and your recipients, though we may access them where necessary for moderation, security, or legal compliance.

2.4 Training and Certification Activity

When you take courses, we collect enrollment, progress, quiz, completion, and certification data. Certificates you earn include your name and course details, and achievement badges may be visible to other members on your profile. Certificates include a QR verification code; anyone with a certificate’s verification link can confirm the certificate holder’s name, course, and completion date through our public verification page.

2.5 Usage Data and Cookies

We use cookies and similar technologies that are necessary for the platform to function — keeping you logged in, remembering preferences, and maintaining security. We may also use analytics tools to understand how the platform is used in aggregate so we can improve it. You can adjust your browser to decline cookies, but parts of the platform may not function without them.

2.6 Mobile Applications

When you use our iOS or Android applications, we may also collect device information (such as device type, operating system, and app version), crash and performance data, and a push-notification token if you enable notifications. If you upload a photo or other media from your device, we collect that file. If you use a location-based feature (for example, a shop directory or map), we may collect location information you choose to share. The apps may include third-party software that helps us operate, secure, and improve them (for example, crash reporting or analytics). Those providers process information on our behalf. We do not use the apps to collect information we do not need to operate the Services.

3. How We Use Your Information

We use the information we collect to:

  • Create and manage your account and authenticate you;
  • Provide the Services, including community, directories, groups, forums, training, vendor programs, events, and the mobile applications;
  • Process payments when you purchase optional paid features;
  • Manage employee sub-accounts and team access;
  • Send service communications that are part of operating your account (including security and transactional messages). These cannot be turned off while your account is open. Where you have opted in, we may also send marketing communications you can unsubscribe from at any time;
  • Send push notifications you have enabled;
  • Moderate the community and enforce our Terms of Service;
  • Analyze usage in aggregate to improve the Services;
  • Comply with legal obligations.

4. How We Share Your Information

We do not sell your personal information. We do not share it for cross-context behavioral advertising. We share it only with:

  • Other members, to the extent your profile and content are visible on the platform as described above;
  • Your shop’s account owner, if you are an employee sub-account (they can see roster and training-related information for their team);
  • Service providers that help us operate the Services — such as payment processing, hosting, email delivery, analytics or crash reporting, and push-notification providers — who process information on our behalf and under terms that limit their use of it;
  • Vendors, only when you choose to participate in a vendor’s program or offer and that participation requires it;
  • Legal authorities, where required to comply with applicable law or to protect our rights or others’ safety.

5. How to Delete Your Account

You may delete your account while signed in:

  • In the app: Account > Delete My Account.
  • On the website: the delete-account option in your account settings.

You may also email support@truckshop411.com. We complete deletion within 24 hours of your request. Deletion removes your account and associated personal data. Your name, photo, and profile are removed. The text of a public post or comment may remain without your identity if removing it would break a community conversation. We may keep records the law requires us to keep (for example, tax or accounting), or as needed to prevent fraud or resolve disputes. Copies in backups may take longer to drop off.

6. How Long We Retain Your Data

We retain your information for as long as your account is active and as needed to provide the Services. After you delete your account, we follow the practices in Section 5.

7. Your Rights Over Your Data

Depending on where you reside, you may have the right to access, correct, or delete the personal data we hold about you; to opt out of the sale or sharing of personal information (we do not sell or share as described above); to object to or restrict processing; and to not be discriminated against for exercising your privacy rights. You can update most of your information in your account settings, and you can delete your account as described in Section 5. For anything else, contact us using the details below and we will respond within a reasonable timeframe and in accordance with applicable law. If we decline your request, you may appeal by contacting us, and depending on your state of residence you may also have the right to contact your state attorney general.

8. Security of Your Data

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission or electronic storage is fully secure, and we cannot guarantee absolute security. You are responsible for keeping your login credentials confidential.

9. Children’s Privacy

The Services are not intended for anyone under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from someone under 18, we will delete it. If you believe we may have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we do, we will revise the effective date at the top of this page and, for material changes, take reasonable steps to notify members.

11. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights over your data, contact us at:

TruckShop411
1519 47th Avenue
Moline, IL 61265
Email: support@truckshop411.com